Terms of Service

Turnly helps clinics and private OPDs issue digital parchi tokens, run reception and doctor queues, share a public booking link or QR, and show a waiting-room TV board. Turnly is not a hospital information system, electronic medical record, pharmacy, lab, billing ledger, or clinical decision tool.

Default clinic timezone for dates and daily queues is Asia/Karachi unless we configure otherwise for your tenant.

Clinic owners register a tenant clinic. Platform activation by Turnly may be required before online booking and staff operations are fully enabled. Owners may add receptionists and doctors under plan limits.

You are responsible for keeping login credentials private, assigning correct roles, and making sure only authorized staff use the desk and doctor tools. Doctors must not be given reception desk access unless that is intentional for your clinic.

You agree not to:

• Use Turnly for unlawful activity or to store clinical records Turnly is not designed to hold
• Attempt to access another clinic's data or bypass authentication, membership, or security controls
• Abuse public booking, rate limits, or share booking links in a way that overloads the service
• Misrepresent your clinic identity, plans, or payment proof to Turnly support

Patients use the public clinic pages you share to book tokens, view their parchi, check the live queue, and recover or cancel bookings when your clinic settings allow. Patients do not create Turnly staff accounts. Clinics are responsible for how they communicate booking links and queue instructions to patients.

Starter and Professional plans, doctor limits, setup fees, trial length, and grace periods are described on the Turnly marketing site and confirmed at activation. Self-registered clinics may remain pending until Turnly activates a trial or paid subscription.

Payments are collected manually (for example bank transfer, JazzCash, EasyPaisa, or cash) and recorded by Turnly support. Online card checkout is not part of the current product. Failure to renew after grace may suspend booking and staff operations while owner billing access may remain available.

We aim to keep Turnly available and secure, but we do not guarantee uninterrupted service. Queues, bookings, and displays depend on internet connectivity at your clinic and on third-party infrastructure we use to host the product. Plan downtime-sensitive clinic days with a paper fallback if needed.

Our handling of personal data is described in the Privacy Policy. Clinic staff must collect and use patient name and phone only as needed for queue operations and must follow applicable Pakistan privacy and healthcare communication practices.

Turnly software, branding, and documentation remain the property of The Web Xperts and its licensors. You keep ownership of your clinic content and patient operational data you submit. You grant us a limited license to process that data solely to provide and improve Turnly.

Turnly does not provide medical advice and does not replace clinical judgment, paper records your clinic still needs, or emergency procedures. To the fullest extent allowed by law, Turnly and The Web Xperts are not liable for indirect, incidental, or consequential losses arising from queue delays, missed appointments, connectivity issues, or misuse by clinic staff.

Our aggregate liability for claims relating to the service is limited to the fees you paid to us for Turnly in the three months before the claim, except where liability cannot be limited by law.

We may suspend or end access for unpaid fees after grace, security risk, abuse, or material breach of these Terms. You may ask to end your subscription via WhatsApp support on +92 303 4629456. After termination, we may retain data as described in the Privacy Policy or as required by law.

We may update these Terms as the product evolves. Material changes will be reflected by updating the date on this page. Continued use after changes means you accept the updated Terms.

Turnly is a product of The Web Xperts. For billing, activation, or legal questions about these Terms, WhatsApp +92 303 4629456.